We’re happy to hear from you. The fastest way to reach us is by email.
Email: contact@igstoryviewer.co
We aim to reply within a few business days. Please write in English and include the details listed below so we can help you faster.
Support and bug reports
If stories don’t load or something looks wrong, tell us:
- The public username you searched (no passwords, please)
- The date and time it happened
- Your device and browser (for example, iPhone and Safari)
- A screenshot of the message you saw, if possible
Before you write, check these common reasons: the account may be private, it may have no story in the last 24 hours, the username may have a typo, or you may have reached our fair-use limit. Our FAQ covers them.
Remove Profile / content removal request
IG Story Viewer doesn’t host Instagram content, and we can’t delete anything from Instagram itself. If you are the owner of an Instagram account (or an authorized representative) and don’t want it to appear in our tool, you can ask us to block it. Send an email with the subject line Remove Profile and include:
- The Instagram username or profile link
- Whether you are the account owner or an authorized representative
- A way for us to confirm this, for example a message from the email address listed on the account, or a short note posted on the account’s profile
- Your contact email
After we confirm the request, we will stop returning that account in our tool and clear any cached results we hold for it. To control who sees your stories on Instagram itself, you can switch your account to private in the Instagram app settings; private accounts can’t be viewed here.
Copyright complaints
If you believe content shown through our tool infringes your copyright, email us with the subject line Copyright and include: a description of the work, the link to the profile or story, your contact details, and a statement that you are the rights holder or authorized to act for them. We review each valid notice and act on it.
Business and other inquiries
For partnerships, advertising, or press, use the same email and put the topic in the subject line.